Contact Us
Use this page to reach the team behind this information guide. If you have a problem with a Play365 account, deposit or withdrawal, please read the casino support section below first, because we cannot access player accounts.
Write to [email protected]. We aim to reply within three business days. Please do not include passwords, card numbers or identity documents.
What we can help with
- Corrections to bonus, banking or game information on this site
- Privacy requests about data held by this site
- Media and partnership enquiries
- Reporting a broken or outdated mirror link
Play365 casino support
For anything about your casino account, contact Play365 directly. The casino offers support in English through two channels.
| Channel | Best for |
|---|---|
| Live Chat | Quick questions about bonuses, deposits and account verification |
| Email Support | Withdrawal problems and anything that needs documents or screenshots |
Keep records of transaction times and amounts. Withdrawals take 1 to 5 business days, so allow for that before raising a query.
Unresolved disputes
Play365 is listed as unlicensed, so there may be no regulator to escalate to. For payment problems, your bank or card issuer may offer a dispute process, and Australian consumers can also seek general advice from Scamwatch or their state consumer affairs office.
Need help with gambling?
If gambling is causing you stress or harm, call Gambling Help Online on 1800 858 858 any time of day. It is free and confidential. You can also read our responsible gambling page.
Affiliate disclosure
Links to Play365 on this site are referral links and we may earn a commission. See our terms for details.